Support
Friendly, knowledgeable support analysts can help get you up and running for the first time and ensure that you can always successfully use your FCC Management Software product.
FCC Management Software's Service Plan is
- Unlimited toll-free calling
Call as often as you want. Our product support analysts understand agriculture, accounting and software. We’ll work with you until your problem is solved. - Automatic updates
We put you on the AutoShip list, so that you get your update as soon as it’s available. Free shipping too. - AgriSuccess farm management workshops
Free attendance for you and up to five family members. Visit www.fcc.ca and click on Learning Centre. - Step by step tutorial CDs
Choose from AgExpert Analyst or Field Manager PRO Step by step tutorials to help you get the most out of your FCC Management Software.
AgExpert Analyst Service Plan
$229/year
- unlimited support calls on AgExpert Analyst for 12 months
- all software updates and releases for AgExpert Analyst during the 12-month period (includes AgExpert Analyst software releases each November, Agri-Stability releases as applicable, and AgExpert Analyst software payroll tables updates as applicable)
- subscription to the AgriSuccess Journal and AgriSuccess Express publications
- complimentary registration/tickets to attend AgriSuccess learning workshops and seminars (pre-registration required)
- AgExpert Analyst Step by step tutorial
Field Manager PRO Service Plan
$179/year
- unlimited support calls on Field Manager PRO for 12 months
- all software updates and releases for Field Manager PRO during the 12-month period (includes Field Manager PRO software releases each January)
- subscription to the AgriSuccess Journal and AgriSuccess Express publications
- complimentary registration/tickets to attend AgriSuccess learning workshops and seminars (pre-registration required)
- Field Manager PRO Step by step tutorial
ULTIMATE Service Plan
$299/year
- unlimited support calls on AgExpert Analyst and Field Manager PRO for 12 months
- all software updates and releases for AgExpert Analyst and Field Manager PRO during the 12-month period (includes AgExpert Analyst software releases each November, Agri-Stability releases as applicable, AgExpert Analyst software payroll tables updates as applicable and Field Manager PRO software releases each January)
- subscription to the AgriSuccess Journal and AgriSuccess Express publications
- complimentary registration/tickets to attend AgriSuccess learning workshops and seminars (pre-registration required)
- Step by step tutorial CDs for both AgExpert Analyst and Field Manager PRO
One-time support
AgExpert Analyst or Field Manager PRO
- Single call $45
Updates (support not included)
- AgExpert Analyst update $119.00
- Field Manager PRO update $119.00
Customer Care Centre Hours
In response to customer feedback, we’ve extended our weekday support hours. Now, whether you’re setting up, learning a new advanced feature or trying to remember something that you don’t use often, help is just a call away – when it’s more convenient for you.
|
Support Service Hours |
May 1 to Nov. 1 (Mon - Fri) |
Nov. 2 to Nov. 30 (Mon - Fri) |
Dec. 1 to March 8 (Mon - Fri) |
March 9 to April 30 (Mon - Fri) |
|
B.C. |
6 a.m. - 6 p.m. |
5 a.m. - 5 p.m. |
5 a.m. - 7 p.m. |
6 a.m. - 8 p.m. |
|
Alta. |
7 a.m. - 7 p.m. |
6 a.m. - 6 p.m. |
6 a.m. - 8 p.m. |
7 a.m. - 9 p.m. |
|
Sask. |
7 a.m. - 7 p.m. |
7 a.m. - 7 p.m. |
7 a.m. - 9 p.m. |
7 a.m. - 9 p.m. |
|
Man. |
8 a.m. - 8 p.m. |
7 a.m. - 7 p.m. |
7 a.m. - 9 p.m. |
8 a.m. - 10 p.m. |
|
Ont. Que. |
9 a.m. - 9 p.m. |
8 a.m. - 8 p.m. |
8 a.m. - 10 p.m. |
9 a.m. - 11 p.m. |
|
N.S. N.B. P.E.I. |
10 a.m. - 10 p.m. |
9 a.m. - 9 p.m. |
9 a.m. - 11 p.m. |
10 a.m. - midnight |
|
N.L. |
10:30 a.m. - 10:30 p.m. |
9:30 a.m. - 9:30 p.m. |
9:30 a.m. - 11:30 p.m. |
10:30 a.m. - 12:30 a.m. |
To order click on Order Now or call 1-800-667-7893.
